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Customer Relationship Associate

Company: Aerotek
Location: Pittston
Posted on: April 9, 2021

Job Description:

Aerotek's environmental laboratory client is looking for a Customer Relationship Associate to join their company.This is a 2nd shift position: 12:00pm - 8:00pm Monday - FridayDescription:Assists the Client Relationship Manager/Specialist in communicating company capabilities and services, and in ensuring a world class customer experience (CX). Customer Relationship Associates engage in a variety of client centered tasks such as greeting clients, addressing and routing client questions and concerns, assisting in the creation of reports and addressing other clerical duties.MAJOR/ESSENTIAL FUNCTIONS:

  • Ensure clients have a positive customer experience through proactive and professional customer service efforts
  • Execute a number of administrative duties such as making and fielding phone calls, emailing and faxing documents, data entry and other clerical functions as needed
  • Maintain a high level of professional contact with assigned clients
  • Administrative duties that include data entry, formulating, compiling and reviewing reports, and developing informational materials
  • Communicate and collaborate with technical staff to uncover solutions to client needs.
  • Set up accounts, file documents, and ensure documents are thoroughly and accurately completed
  • Route client inquiries to the appropriate department
  • Assist with the logging and tracking of client test samplesAdditional Skills & Qualifications:MUST HAVE'S:
  • Broad knowledge and experience in customer service
  • Excellent written and verbal communication skills
  • PC proficiency
  • Prior customer service experience
  • Prior commercial laboratory experience preferred but not required About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Scranton , Customer Relationship Associate, Other , Pittston, Pennsylvania

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