Customer Care Specialist - Drive-Thru Job Fair (Mountain Top,PA)
Company: Navient
Location: Mountain Top
Posted on: April 9, 2021
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Job Description:
Join Navient for our Drive Thru Job Fair!Please apply online
after scheduling your appointment! We are committed to providing
expert guidance to our clients and customers on their journey to
financial success! Navient team members bring passion, commitment,
and integrity to our business. We drive results and foster the
innovation that makes us an industry leader. Choose Navient as the
next step in your career! Be proud of where you work, be proud of
your career - join Navient!During this time of recommended social
distancing, Navient will conduct telephone interviews. We look
forward to receiving your application and appreciate your
flexibility and understanding.We are committed to the health and
safety of our employees and have set precautions in place
supporting the social distancing protocols recommended by the CDC.
All workstations are socially distanced as are all common areas
such as break rooms, and our cafeteria. Enhanced cleaning protocols
have been put in place in the building and hand sanitizer
dispensers are located throughout the building. Masks are required
when entering the facility and must be worn in our offices at all
times.Start in our May 10th class! As a Customer Care Specialist,
the pay is $13/hr plus an additional $4.54 per hour payable in
additional benefits, cash or a combination. Monthly bonus of $500
for the first 3 months with incentive opportunities in future
months. Top 50% of Customer Care Specialists earn $660.00 in
monthly bonus on average, the top 25% earn even more!Benefits
starting the 1st of the month after you are hired! Some of which
include:Eligibility for monthly performance bonus 3 weeks of PTO
(increases to 4 weeks after just 1 year of service) Medical,
dental, vision 401K (plus employer match) Tuition Reimbursement
On-Site Fitness Center Business casual environment On-site game
roomJob Summary:Customer Care Specialist is responsible for
providing quality customer service and account resolution to
customers, endorsers, and co-makers via incoming or outgoing phone
calls. This position may also utilize approved resources and
internet sites to obtain location/contact information for
consumers. A goal of the specialist is to answer inquiries from
customers, reduce delinquency, secure payments, and counsel
customers on available repayment options and deferment
options.MINIMUM REQUIREMENTS:Six months to one year customer
service or collections experience or 2 year or 4 year
degree.Training hours are: Monday, Tuesday, Friday, 8:30-5pm,
Wednesday &Thursday, 12:30-9 pm.After training, option of 3
shifts:-Monday, Tuesday, Friday, 8:30-5pm, Wednesday & Thursday,
12:30-9 pm and 1 Saturday per month (8am-Noon).-Monday through
Friday, 12:30-9pm with 15% shift differential.-Monday & Friday
12:30-9pm, Tuesday, Wednesday & Thursday, 8:30-5pm with 7.5% shift
differential.Must have excellent PC skills and ability to operate
in a business environmentAbility to handle high volume of calls in
a stressful, fast paced environment.Must communicate in a clear and
concise manner.Demonstrated ability to listen and "hear" the
customer's concern so that the appropriate response is given.
Demonstrated ability to perform mathematical calculations in order
to determine proper delinquency of loans utilizing last payment
dates, monthly payment amounts, interest rates and payments
received. Demonstrated ability to maintain professional conduct in
a business environment. Ability to work effectively in a team,
people, and results oriented environment. Excellent verbal
communications skills, including the ability to express complex
concepts clearly and concisely using proper grammar. Ability to
handle difficult or irate customers professionally and calmly.
Effective listening and negotiation skills. Well-organized with
ability to set and execute on priorities. Excellent typing skills
and knowledge of PC applications with ability to work with multiple
screens and interfaces. Ability be flexible with scheduled work
hours. Must develop and maintain an in-depth understanding of
student loan servicing processing. Position requires extensive use
of computer. Ability to sit in one place for long periods of time.
Must be able to obtain 5C level security clearance (facilitated
during new hire process) This position will support a federal
government contract. Applicants must be able to obtain Public Trust
security clearance as required of federal government contractors to
include a background check conducted by the U.S. Government to
determine eligibility and suitability for federal contract
employment for public trust or sensitive positions. For this level
of clearance, applicants must possess U.S. Citizenship.PREFERRED
QUALIFICATIONS:Student lending, banking, or financial aid Call
center experience a plusAll offers of employment are contingent on
standard background checks. Navient and certain of its affiliated
companies are federal, state and/or local government contractors.
Should this position support a Federal Government contract, now or
in the future, the successful candidate will be subject to a
background check conducted by the U.S. Government to determine
eligibility and suitability for federal contract employment for
public trust or sensitive positions. Positions that support state
and/or local contracts also may require additional background
checks to determine eligibility and suitability.EOE
Race/Ethnicity/Sex/Disability/Protected Vet/Sexual
Orientation/Gender Identity. Navient Corporation and its
subsidiaries are not sponsored by or agencies of the United States
of America.Navient is a drug free workplace. Associated topics:
client service, customer care representative, customer care
specialist, internship, rep, service, service agent, system
support, technical support, tsr
Keywords: Navient, Scranton , Customer Care Specialist - Drive-Thru Job Fair (Mountain Top,PA), Other , Mountain Top, Pennsylvania
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