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Sales & Service Tech I

Company: Frontier Communication
Posted on: October 11, 2021

Job Description:

Title: Sales & Service Technician I 
Location: 130 Warren St, Tunkhannock, PA 
Internal Post Dates: 10/7/2021 - 10/14/2021
Headcount: 1
Union: CWA 13571 CBA 322

Sales & Service Technician I                      


Installs, operates, maintains, modifies and repairs Frontier products and service (simple data, PBX, PABX Switchboards, Key and related equipment), digital/analog carrier systems, private line and special circuits, microwave and related equipment, trunking equipment, fiber optics systems, alarm systems, test equipment, etc.  Uses a variety of equipment to identify, isolate and analyze trouble.  Operates computer systems and support devices.  Modifies Databases (PBX/Key, Video, Data) and interfaces with customers.  May be required to perform line and station installation and maintenance work.  Performs other duties as assigned.

General Duties

Duties include, but are not limited to, the following:  


  • Interdepartmental ? Frequent
  • Intradepartmental ? Frequent
  • Customer ? Frequent
  • Vendor ? Moderate 
  1. DRIVING: Frequent driving required.
  2. TRAVEL RELATED: Moderate travel required.
  3. PHYSICAL REQUIREMENTS: Lifting 50 pounds – up to 100 pounds, climbing poles and/or ladders, pulling, pushing, reaching, stooping, crawling, prolonged standing, manual dexterity, a good sense of balance, and distinguishing colors.
  4. TOOLS AND EQUIPMENT USED: Hand Tools, Digital Multimeter, Panasonic Printer, Data Test Equipment, T-1 Test Equipment, Transmission Test Equipment, Fiber Light Meter, PC’s and Printers.
  5. May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications

  1.  Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
  2. Basic knowledge of electronic key, hybid and/or PBX systems. Electronics training (including Digital), Voice Frequency Transmission, Digital Logic Fundamentals and Customer Zone Technician II experience.  Advanced training in Electronics, AC/DC Theory, or related work experience.  Previous work experience as a Customer Zone Technician II.
  3. Computer literate (i.e.; basic DOS). PC Training or experience.
  4. Job requires running drops.
  5. Valid State driver’s license.
  6. Willingness to work weekends and holidays             
  7. Job requires working with hand tools and electronic test equipment.

Keywords: Frontier Communication, Scranton , Sales & Service Tech I, Other , TUNKHANNOCK, Pennsylvania

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