Patient Advocate

Summary: This is a full-time position that requires day to day benefit administration for multiple clients and entails completing enrollments, terminations and employee personnel changes, monthly billing reconciliation.  The Associate Client Advocate will answer emails and phone calls from our clients’ employees and be required to provide excellent customer service each day.  

Essential Duties and Responsibilities:

• Assists in the daily administration of health and welfare plans for clients; Includes medical, dental, life and disability plans; Works closely with internal partners, clients and external vendors each day to do so.
• Leads and participates in multiple assigned projects related to health and welfare including online enrollment system implementations.
• Client COBRA administration if necessary.
• Answer client emails that are filtered through the benefit administration email address.
• Assist employees with eligibility issues and specific employee requests.
• Review weekly EDI Feed Error Reports for assigned clients.
• Log all emails, calls and tasks into Salesforce.

Knowledge, Skills and/or Abilities

• Excellent verbal and written communication skills
• Detailed oriented; ability to multi task
• Ability to thrive in a fast-paced and demanding environment
• Ability to learn quickly and apply to learnings work.
• Working knowledge of Medical, Dental, Vision Health and Flexible Spending Accounts required.
• Knowledge of MS Excel, MS Word, and MS Outlook 

Supervisory Responsibilities:

• None 

Education and/or Experience:

• Four years of college or university degree or equivalent experience
• 2 or more years of health insurance experience preferred
• Knowledge of MS Excel, MS Word, and MS Outlook.
• Benefit Administration and call center experience a plus.
• Experience with HRIS and online benefit enrollment systems
• Excellent communication, interpersonal, organizational and project management skills
• Ability to work perform well under pressure in a fast paced environment
• Ability to work autonomously, while recognizing team goals

 Certificates, Licenses, Registration:

• NYS Life, Accident and Health License

Who We Are

We’re NFP, a four-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, and 2020. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. 

What We Offer

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better. Together.

NFP is an inclusive Equal Employment Opportunity employer.