Patient Access Representative
Posted on: November 22, 2021
Job Title: Patient Access Representative
Location: Wilkes-Barre, Pennsylvania
Job Category: Administrative Support; Nursing Support Services
Work Type: Full time
Department: Women's Health & Pediatrics Division
Date Posted: 07/23/2021
Job ID: R-16896
Job Summary Responsible for front line support to the department.
Coordinates and performs front line office activities in an
effective and efficient manner for the department. Greets and
registers incoming patients, supports the patient check out process
and schedules future appointments as applicable.
Job Duties Responsible for checking patients in for appointments
and accurately verifying demographics.
Assures all check-in procedures are completed and monitors patient
wait times, communicating changes to the patient as necessary.
Reads and interprets insurance responses.
Understands general guidelines and insurance rank requirement to
properly assign primary, secondary, and tertiary insurance per
Ensures patient receives necessary disclosure and privacy
information, obtains necessary legal and financial signatures.
Communicates financial obligations to patients and collects fees at
time of service as appropriate.
Communicates the purpose of and completes all necessary regulatory
forms with patient.
Completes patient's visit by scheduling any necessary follow up
appointments to include any specialty or ancillary services as
Processes multi-channel messages related to patient and/or
physician requests regarding: appointments, referrals,
prescriptions, and complaints.
Notifies patient or guarantor of anticipated financial
responsibility including copays, deductibles, or coinsurances and
Performs cash posting following department guidelines.
Abides by organizational and HIPAA guidelines, privacy practices,
patient confidentiality and patient rights.
Must maintain high regard for confidentiality.
Accurately performs medical record maintenance and releases.
Assists with referrals and pre-certifications, at the time of
Properly utilizes and maintains patient recall and reschedule
Work is typically performed in an office environment. Accountable
for satisfying all job specific obligations and complying with all
organization policies and procedures. The specific statements in
this profile are not intended to be all-inclusive. They represent
typical elements considered necessary to successfully perform the
Education High School Diploma or Equivalent (GED)- (Required)
Experience Minimum of 1 year-Related work experience
Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is
about caring for our patients, our members, our students, our
Geisinger family and our communities. KINDNESS: We strive to treat
everyone as we would hope to be treated ourselves. EXCELLENCE: We
treasure colleagues who humbly strive for excellence. LEARNING: We
share our knowledge with the best and brightest to better prepare
the caregivers for tomorrow. INNOVATION: We constantly seek new and
better ways to care for our patients, our members, our community,
and the nation. SAFETY: We provide a safe environment for our
patients and members and the Geisinger family We offer healthcare
benefits for full time and part time positions from day one,
including vision, dental and domestic partners.* Perhaps just as
important, from senior management on down, we encourage an
atmosphere of collaboration, cooperation and collegiality. We are
an Affirmative Action, Equal Opportunity Employer Women and
Minorities are Encouraged to Apply. All qualified applicants will
receive consideration for employment and will not be discriminated
against on the basis of disability or their protected veteran
Keywords: Geisinger, Scranton , Patient Access Representative, Other , Benton, Pennsylvania
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