Floating Teller I - Lock Haven
Company: Jersey Shore State Bank
Location: Lock Haven
Posted on: November 22, 2021
Job Reporting Relationships Supervised by: Regional President,
Branch Manager, Assistant Branch Manager, Lead Teller Supervises:
None Basic Qualifications Education/Training: A high school diploma
or equivalent. Skill(s): Moderate reading, writing, and grammar
skills; proficient analytical and mathematics skills; proficient
communicative and interpersonal relations skills; proficient PC
skills, including knowledge of Microsoft Word and Excel; proficient
eye-hand coordination; ability to operate various office machines;
ability to lift up to fifty (50) lbs. of coin; visual and auditory
skills. Experience: Minimum of six (6) months of retail cash
handling and customer service experience is required. General
Responsibilities Responsible for accurately and efficiently
processing a variety of customer transactions; keeps precise
records of money and negotiable instruments involved in various
transactions; develops and expands new and existing customer
relationships by referring bank products and services; provides
assistance and responds to customer questions and concerns;
coordinating work within the branch, as well as with other
departments; reporting pertinent information to the immediate
supervisor; responding to inquiries or requests for information.
- The Floating Teller will support their defined region and will
be assigned to the branches where additional staffing is
- Performs a variety of duties to support the accurate and
efficient processing of customer transactions of which the
following are illustrative: a. Provides excellent customer
services, which includes the prompt acknowledgment of customers and
maintaining a friendly and courteous disposition; ensures that
customers are satisfied with all transaction requests. b. Receives
checking and savings deposits; verify cash and endorsements;
receive proper identification for cash back and issue receipts of
deposit; examine checks deposited and determine proper funds
availability based on regulation requirements and complete hold
notices; identify counterfeit currency. c. Process savings
withdrawals; cash checks; verify endorsement, receive proper
identification, and ensure validity. d. Answer basic customer
inquiries regarding interest rates, service charges and account
histories while complying with disclosure requirements,
regulations, and consumer privacy policies. e. Accept loan and
other payments; verify payment amounts and issue receipts. f. Count
and roll loose coins. g. Issue Cashiers Checks, Money Orders,
Certified Checks; redeem U.S. Savings Bonds; process cash advances.
h. Buy and sell currency from the vault as needed, ensuring that
teller drawer cash limits are not exceeded. i. Ensure teller
station is properly supplied. j. Close accounts when requested. k.
Follow procedures for removing accounts for dormancy. l. Processes
night deposits and mail deposits. m. Prepares daily settlement and
proof of cash transactions, balances cash drawer daily, including
periodic batching of cashed checks. n. Prepares reports relating to
the function, e.g., currency transaction, BSA reports, etc. o.
Initiates discussion to determine relationship needs; explains the
features and benefits of various types of products and services to
discover referral opportunities. p. Expands customer relationships
by suggesting additional products and services based on customer's
needs; refers customers to appropriate team member when necessary.
q. Promotes and utilizes CRM for ongoing sales and service
maintenance and lead opportunities. r. Maintains a thorough
knowledge of the features and benefits of all retail banking
products and services. s. Responds to questions from customers
regarding retail bank products and services; receives and resolves
routine customer issues; researches customer inquiries. t. Provides
assistance as needed to Lead Teller and Customer Service
Representative. u. Participates in and promotes a teamwork
atmosphere in the branch. v. Performs other duties as
- Performs various duties to support the Bank Secrecy Act as
follows: a. Monitors suspicious activity and reports such activity
to the BSA Officer via the Notice of Suspicious Activity form. b.
Completes CTRs for cash transactions as appropriate. c. Identifies
customer by observance of acceptable ID. d. Completes all CIP
required documentation. e. Checks OFAC on new customers and
non-customers cashing checks.
- Coordinates specific work tasks with other personnel within the
branch as well as with other branches to ensure the smooth and
efficient flow of information.
- Abides by the current laws and organizational policies and
procedures designed and implemented to promote an environment which
is free of harassment and other forms of illegal discriminatory
behavior in the workplace.
- Cooperates with, participates in, and supports the adherence to
all internal policies, procedures, and practices in support of risk
management and overall safety and soundness and the Bank's
compliance with all regulatory requirements, e.g. Community
Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit
Opportunity Act, etc.
- Reports pertinent information to the immediate supervisor as
requested, or according to an established schedule; compiles
information as necessary or as directed and provides data to
appropriate Bank personnel.
- Responds to inquiries relating to his/her area, or to requests
from customers, other Bank personnel, etc., within given time
frames and within established policy. Ancillary Duties
- May provide safe deposit box services to customers.
- May be cross trained to open new accounts or other deposit
- May provide support for new account opening, loans, etc.
- May balance and/or service ATM machines.
- May verify and wrap coin for vault cash control purposes.
- Performs tasks which are supportive in nature to the essential
functions of the job, but which may be altered or re-designed
depending upon individual circumstances. Job Location Assigned
branch location within a defined market; scheduled locations based
on business need. Equipment/Machines
- Teller scanner
- Coin machine(s)
- Currency verifier
- Combination lock
Keywords: Jersey Shore State Bank, Scranton , Floating Teller I - Lock Haven, Other , Lock Haven, Pennsylvania
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