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User Researcher

Company: Theron Solutions
Location: Walton
Posted on: January 16, 2022

Job Description:

Job Responsibilities:

  • Research user groups, audit websites, test prototypes, and educate clients in user research best practices
  • Work actively on strategy and content, user research, usability testing and analytics
  • Design protocols and conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and translating them into reporting of actionable insights, next steps, and opportunities for growth as well as various user research artifacts such as user flows, journey maps, personas, storyboards, etc.
  • A solid grasp of planning and conducting user research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices
  • Compliance and documentation of a structured problem-solving approach Client
  • Have a clear understanding of business goals and user behavior, and be proficient in a wide variety of skills, ranging from psychology to research to technology.
  • Facilitate the clients product vision by researching and usability testing experiences for digital products. Guide the customer on the appropriate research strategy to address their business objectives People
  • Partner with project managers, sales team, and CSMs to provide the best outcome for our customers and their consumers
  • Be a strong teammate and mentor to other user researchers
  • Work with onsite and offshore team to structure solutions based on research tools and techniques.
    Qualification: (ideal) Masters in Human-Computer Interactions, Human Factors, User Research, or Psychology Certifications: (ideal) Human-Computer Interactions, Human Factors, User Research, or Psychology
    Experience: 3-5 years of experience working in research consulting and professional services Experience being in customer-facing roles in enterprise-level organizations, working with digital agency, and/or consulting conducting hands-on user research Experience in pre-sales and building knowledge management on a user research practice a plus
    Skills 3-5 years of relevant experience consulting in the user research space using research techniques and methodologies Experience developing approaches for complex user research problem spaces Fluency in both qualitative and quantitative methodologies is a plus Must have exceptional and effective communication, organization, and time management skills Must be pro-active and determined and independent Must be a strategic thinker, self-starter who takes initiative, is analytical, has data-driven mindset, and is a problem solver Must be an excellent communicator with persuasive storytelling skills
    EOE: Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.by Jobble

Keywords: Theron Solutions, Scranton , User Researcher, Other , Walton, Pennsylvania

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