Posted on: January 16, 2022
Air is a Creative Ops System for Marketers. Our product
automates the mindless tasks that marketers do every day to manage
content and unlocks creativity for marketers through image
recognition, automated versioning, and approval workflows. We
launched in March 2020 and have raised +$18M from world-class
venture capital groups including Tiger Global, Lerer Hippeau,
WndrCo, and Slack Ventures.
We need a Customer Success teammate who can build, maintain and
grow relationships with Air's customers pre and post sales. You
will help expand our business by prioritizing customer delight and
develop a deep understanding of our product and strategy. You
should be solutions oriented and genuinely interested in helping
customers. This is a fast-paced role of high velocity. You should
be patient, understanding that the customer is always right, and in
agreement that consistency + extra effort go a long way.
You'll be an essential adoption and expansion player on the
Go-to-market team at Air. Reporting directly to our Strategic
Partnerships Lead, you'll act as customers' primary point of
contact for day-to-day business objectives, operations, business
reviews, communications, and success planning. No two days will
look the same. As an early member of our success team, you will be
instrumental in helping define our sales-assisted motions. You can
expect to receive broad ownership and autonomy on customer
communication, presentation & documentation, organizational
dynamics, and overall strategy.
This role will require coordination with a wide range of Air teams,
including: Growth, Product, Marketing, Data Analytics, Design and
By the end of 30 days, you have integrated into all CX processes,
pods, and meet with members of the Go-to-market team; Ideally up
and running on all tools.
By the end of 3 months, you have refined our understanding of our
customer, how we communicate with them, and solve their
By the end of 6 months, you'll have successfully advocated for new
product features and scaled countless customer relationships.
Our company culture was built around a tireless pursuit to be the
best at what we do. We're entrepreneurial and focused: tackling
problems head-on without ego. We communicate with empathy. We speak
directly, listen thoughtfully, and ask questions. We previously
worked out of a cozy warehouse in Brooklyn, but are currently
distributed around the globe. This is a remote role.
Air contributes 90% to medical, dental, and vision insurance and
75% to dependent coverage. Employees also have life insurance,
disability insurance, and membership to One Medical. We offer a
generous work from home stipend, professional development
reimbursement, and unlimited vacation days. Although we are still
early stage, we are always seeking ways to invest in the long-term
health, wellness, and continued education of our employees.
At Air, we believe that it takes a diversity of thought, culture,
race, sexual orientation, and outlook to build a world-class
business. We value unique contributions and welcome people of all
backgrounds, experiences, and perspectives to join us at Air.
Keywords: Air, Scranton , Customer Success, Other , Walton, Pennsylvania
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