Receiving & Inventory Admin Coordinator - Wilkes-Barre, PA

Company: Clearwater Paper
Location: Wilkes Barre
Posted on: June 25, 2022

Job Description:

Purpose

At Manchester Industries, a Clearwater Paper Company, we provide unparalleled service and the best solutions in Paperboard Sales, Sheeting, and Distribution. Since 1978 we have helped our customers meet the daily demands of the commercial printing, publishing, point of purchase display, specialty packaging, and folding carton industries.

Through innovation and continual improvement in precision converting technology, we provide prime paperboard grades from leading mills to paper merchants and packaging companies. With vast inventories at Manchester's 5 strategic locations: Virginia, Pennsylvania, Indiana, Michigan, and Texas, we maintain 14 precision sheeters, 9 guillotine trimmers, 4 carton packing lines, and 2 slitter rewinders within 450,000 combined square feet of manufacturing and warehousing space.

The goal of Manchester Industries is to provide an exceptional service platform with our staff of committed employees. Through working with customers and suppliers together, we are able to find profitable and proficient solutions in this ever-changing marketplace.

The Receiving & Inventory Admin Coordinator is responsible for coordinating the in-bound freight, confirming documentation to goods received and completes reconciliation activities and provides administrative support to the assigned site. In addition, this role is responsible for quality responsibilities that include coordinating customer feedback and quality claims analysis, product information, and auditing to ensure sound quality processes and checks are in place.

Key Accountabilities & Responsibilities

1. Quality Control

* Ensure production of a quality product by performing quality line audits, providing training for supervisors and operators and conducting raw material testing.
* Monitor product quality and performance to ensure compliance.
* Manage containment and disposition of Non-Conforming Product.
* Maintain proper documentation for all quality functions.
* Provide manufacturing with an understanding of customer needs and expectations.
* Interact and communicates with crews to give and receive feedback.
* Work with quality/supply chain team to identify, design, and implement improvements to quality systems, processes, procedures, documents, etc.
* Provide support to Technical, Sales, Marketing, Manufacturing, Supply Chain, and others as needed to ensure customer expectations are understood, met, and any complaints resolved.
* Coordinate and participate in monthly Quality Conference calls for the site.
* Set-up and maintains testing equipment ensuring it is working properly and lab testing equipment is calibrated.

2. Customer Feedback & Claims Analysis

* Receive, document, and resolve consumer complaints.
* Provide regular reports on customer feedback trends to organization.
* Work with Sales, Quality, Technical, and Manufacturing to investigate and resolve customer complaints, as needed.
* Continuously improve methods and procedures that will improve the receipt of goods with customers and vendors
* Assists in the preparation of KPI reports, maintains dashboards and reporting mechanisms, ensuring accuracy and timely reporting, evaluating receiving procedures performance and other key metrics
* Use proven data collection and analysis techniques to correlate data, make recommendations for corrective and/or preventative actions and plans, driving to resolution of issues.
* Administer reporting systems, including weekly and monthly quality reports.

3. Receiving Coordination

* Schedules all daily and weekly delivery/receipt schedules and changes; able to adapt to changing priorities
* Updates and maintains incoming documentation in a disciplined manner ensuring accuracy and currency
* Effectively and accurately performing receiving activities
* Inventories shipments as required and the warehouse to assure easy retrieval and staging of goods
* Properly enters order information and completes shipping documentation as required to properly account for goods moving in/out of the facility
* Coordinates with customer service, scheduling, and transportation to generate superior customer service
* Works with leadership team to prioritize deliveries
* Ability to recognize errors and problems with delivered materials; escalates unresolved issues with a focus to ensure inventory accuracy and receipt of goods as appropriate

4. Administrative Support

* Performance of administrative support duties, including calendar maintenance, fielding foot traffic, managing correspondence and reporting

o Answer phones as the receptionist

o Collects and distributes mail and packages

o Create and coordinate correspondence and documents

o Assist in the preparation of organization related reports and presentations

o Facilitate meetings, coordinate appointments - may include coordination of site lunches and events

* May assist in the coordination of customer visits and provide materials and/or support as needed
* Order and maintain inventory of general supplies: flyers, letterhead, envelopes, office supplies, testing supplies, safety related items and required production tools, custodian supplies and office/printer/coffee supplies
* Conduct/support COVID testing processes as needed
* Maintains and generates reporting and weekly graphs in support of the operations

o May post information on communication boards and media per site practice.

* Act in a manner consistent with company values and attitudes
* Accountable for time sensitive and/or confidential material
* Communicates & sends hours worked to temp agencies and handles new hires
* Assists in conducting new employee orientation and safety orientations
* May assist in facilitating general HR inquiries and other duties as assigned to support

Key Competencies & Attributes

* Excellent listener who can work through conflict. Truly enjoys working with a variety of people and personalities.
* Confidence in dealing with ambiguity; bringing different perspectives to light and rallying others to aligned goals and objectives
* High degree of business curiosity; quick learner with a proactive and agile mindset
* Optimistically looks toward the future for opportunities to innovate and improve
* Strong verbal and written communication skills and ability to effectively communicate with all levels of employees.
* Demonstrated ability to understand the organizational impact in decision making; see the big picture and distil it into action plans
* Able to think strategically and act tactically; hands on

Education/Experience

* Degree or minimum 3 years equivalent work experience in the quality, logistics or HR fields
* Minimum three (3) years of experience in an administrative, quality, receiving/traffic controls and/or customer service role preferred.
* Understanding of papermaking/converting process preferred.

Skills/Abilities

* Strong detail-orientation required, with high degrees of accuracy
* A working knowledge of computers including Microsoft Office products - Intermediate Excel skills strongly desired
* Strong organizational, communication skills written and oral
* Work well in a team environment
* Positive attitude
* Ability to speak and understand English

Illustrative Essential Functions

* Some mental, visual, physical fatigue from computer terminal use.
* Mix of office and manufacturing plant environments.
* Frequent presence in manufacturing environment involving high-speed equipment, high noise levels, heat, and cold and mill environments.
* Ability to sit for most of an 8-hour shift
* 45+ hours/week
* Occasional extra hours to meet work demands
* Lifting & bending, may climb stairs, walk on uneven flooring, prolonged sitting

Prior to start date, applicants are to be fully vaccinated against COVID-19. We will make accommodation(s) for applicants who are unable to get vaccinated due to legitimate medical or religious reasons.

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