Receiving & Inventory Admin Coordinator - Wilkes-Barre, PA
Company: Clearwater Paper
Location: Wilkes Barre
Posted on: June 25, 2022
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Job Description:
Purpose
At Manchester Industries, a Clearwater Paper Company, we provide
unparalleled service and the best solutions in Paperboard Sales,
Sheeting, and Distribution. Since 1978 we have helped our customers
meet the daily demands of the commercial printing, publishing,
point of purchase display, specialty packaging, and folding carton
industries.
Through innovation and continual improvement in precision
converting technology, we provide prime paperboard grades from
leading mills to paper merchants and packaging companies. With vast
inventories at Manchester's 5 strategic locations: Virginia,
Pennsylvania, Indiana, Michigan, and Texas, we maintain 14
precision sheeters, 9 guillotine trimmers, 4 carton packing lines,
and 2 slitter rewinders within 450,000 combined square feet of
manufacturing and warehousing space.
The goal of Manchester Industries is to provide an exceptional
service platform with our staff of committed employees. Through
working with customers and suppliers together, we are able to find
profitable and proficient solutions in this ever-changing
marketplace.
The Receiving & Inventory Admin Coordinator is responsible for
coordinating the in-bound freight, confirming documentation to
goods received and completes reconciliation activities and provides
administrative support to the assigned site. In addition, this role
is responsible for quality responsibilities that include
coordinating customer feedback and quality claims analysis, product
information, and auditing to ensure sound quality processes and
checks are in place.
Key Accountabilities & Responsibilities
1. Quality Control
* Ensure production of a quality product by performing quality line
audits, providing training for supervisors and operators and
conducting raw material testing.
* Monitor product quality and performance to ensure compliance.
* Manage containment and disposition of Non-Conforming Product.
* Maintain proper documentation for all quality functions.
* Provide manufacturing with an understanding of customer needs and
expectations.
* Interact and communicates with crews to give and receive
feedback.
* Work with quality/supply chain team to identify, design, and
implement improvements to quality systems, processes, procedures,
documents, etc.
* Provide support to Technical, Sales, Marketing, Manufacturing,
Supply Chain, and others as needed to ensure customer expectations
are understood, met, and any complaints resolved.
* Coordinate and participate in monthly Quality Conference calls
for the site.
* Set-up and maintains testing equipment ensuring it is working
properly and lab testing equipment is calibrated.
2. Customer Feedback & Claims Analysis
* Receive, document, and resolve consumer complaints.
* Provide regular reports on customer feedback trends to
organization.
* Work with Sales, Quality, Technical, and Manufacturing to
investigate and resolve customer complaints, as needed.
* Continuously improve methods and procedures that will improve the
receipt of goods with customers and vendors
* Assists in the preparation of KPI reports, maintains dashboards
and reporting mechanisms, ensuring accuracy and timely reporting,
evaluating receiving procedures performance and other key
metrics
* Use proven data collection and analysis techniques to correlate
data, make recommendations for corrective and/or preventative
actions and plans, driving to resolution of issues.
* Administer reporting systems, including weekly and monthly
quality reports.
3. Receiving Coordination
* Schedules all daily and weekly delivery/receipt schedules and
changes; able to adapt to changing priorities
* Updates and maintains incoming documentation in a disciplined
manner ensuring accuracy and currency
* Effectively and accurately performing receiving activities
* Inventories shipments as required and the warehouse to assure
easy retrieval and staging of goods
* Properly enters order information and completes shipping
documentation as required to properly account for goods moving
in/out of the facility
* Coordinates with customer service, scheduling, and transportation
to generate superior customer service
* Works with leadership team to prioritize deliveries
* Ability to recognize errors and problems with delivered
materials; escalates unresolved issues with a focus to ensure
inventory accuracy and receipt of goods as appropriate
4. Administrative Support
* Performance of administrative support duties, including calendar
maintenance, fielding foot traffic, managing correspondence and
reporting
o Answer phones as the receptionist
o Collects and distributes mail and packages
o Create and coordinate correspondence and documents
o Assist in the preparation of organization related reports and
presentations
o Facilitate meetings, coordinate appointments - may include
coordination of site lunches and events
* May assist in the coordination of customer visits and provide
materials and/or support as needed
* Order and maintain inventory of general supplies: flyers,
letterhead, envelopes, office supplies, testing supplies, safety
related items and required production tools, custodian supplies and
office/printer/coffee supplies
* Conduct/support COVID testing processes as needed
* Maintains and generates reporting and weekly graphs in support of
the operations
o May post information on communication boards and media per site
practice.
* Act in a manner consistent with company values and attitudes
* Accountable for time sensitive and/or confidential material
* Communicates & sends hours worked to temp agencies and handles
new hires
* Assists in conducting new employee orientation and safety
orientations
* May assist in facilitating general HR inquiries and other duties
as assigned to support
Key Competencies & Attributes
* Excellent listener who can work through conflict. Truly enjoys
working with a variety of people and personalities.
* Confidence in dealing with ambiguity; bringing different
perspectives to light and rallying others to aligned goals and
objectives
* High degree of business curiosity; quick learner with a proactive
and agile mindset
* Optimistically looks toward the future for opportunities to
innovate and improve
* Strong verbal and written communication skills and ability to
effectively communicate with all levels of employees.
* Demonstrated ability to understand the organizational impact in
decision making; see the big picture and distil it into action
plans
* Able to think strategically and act tactically; hands on
Education/Experience
* Degree or minimum 3 years equivalent work experience in the
quality, logistics or HR fields
* Minimum three (3) years of experience in an administrative,
quality, receiving/traffic controls and/or customer service role
preferred.
* Understanding of papermaking/converting process preferred.
Skills/Abilities
* Strong detail-orientation required, with high degrees of
accuracy
* A working knowledge of computers including Microsoft Office
products - Intermediate Excel skills strongly desired
* Strong organizational, communication skills written and oral
* Work well in a team environment
* Positive attitude
* Ability to speak and understand English
Illustrative Essential Functions
* Some mental, visual, physical fatigue from computer terminal
use.
* Mix of office and manufacturing plant environments.
* Frequent presence in manufacturing environment involving
high-speed equipment, high noise levels, heat, and cold and mill
environments.
* Ability to sit for most of an 8-hour shift
* 45+ hours/week
* Occasional extra hours to meet work demands
* Lifting & bending, may climb stairs, walk on uneven flooring,
prolonged sitting
Prior to start date, applicants are to be fully vaccinated against
COVID-19. We will make accommodation(s) for applicants who are
unable to get vaccinated due to legitimate medical or religious
reasons.
Keywords: Clearwater Paper, Scranton , Receiving & Inventory Admin Coordinator - Wilkes-Barre, PA, Other , Wilkes Barre, Pennsylvania
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