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Service Greeter

Company: Toyota Of Scranton
Location: Scranton
Posted on: August 7, 2022

Job Description:

The Service Greeter works in the service department in a supporting role meant to enhance the customer experience for clients arriving for service work. The Service Greeter will be the first point of contact for service clients arriving at the dealership. The Service Greeters goal is to provide a warm and welcoming reception for service clients, and to direct clients into the service drive in an organized manner.The employee will have strong customer service skills and a friendly disposition. An outgoing personality as someone who likes to interact with people regularly is a necessity, as well as an ability to handle stress while maintaining composure. The employee will be able to politely, and confidently, take ownership and control of any situation to benefit our clients or our dealership. ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Prepare appointment packets for incoming service guest.
  • Prepare appointment log for incoming service guest.
  • Organize and maintain inventory of appointment hats for service drive system.
  • Place and move service drive cones, organize their layout, and maintain the inventory.
  • Prepare the service drive for guest arrival each day, moving, or coordinating the movement, of any vehicles left in the service drive from the previous days business.
  • Greet service guests arriving at the dealership. Locate guests name on the appointment log and locate the appointment packet associated with that specific guest.
  • Direct the flow of guest traffic heading into the service drive.
  • Performs other duties as assigned.SPECIFIC REQUIREMENTS:1 year experience in customer service or relevant roleAutomotive industry experience preferredExcellent communication skillsPolite and confident with a great deal of patienceAbility to multitask and time-managementAptitude in resolving issues with a customer-focused orientationHigh school diploma; degree in relevant field will be a plus

Keywords: Toyota Of Scranton, Scranton , Service Greeter, Other , Scranton, Pennsylvania

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