Company: Toyota Of Scranton
Posted on: August 7, 2022
The Service Greeter works in the service department in a
supporting role meant to enhance the customer experience for
clients arriving for service work. The Service Greeter will be the
first point of contact for service clients arriving at the
dealership. The Service Greeters goal is to provide a warm and
welcoming reception for service clients, and to direct clients into
the service drive in an organized manner.The employee will have
strong customer service skills and a friendly disposition. An
outgoing personality as someone who likes to interact with people
regularly is a necessity, as well as an ability to handle stress
while maintaining composure. The employee will be able to politely,
and confidently, take ownership and control of any situation to
benefit our clients or our dealership. ESSENTIAL DUTIES include the
following. Other duties may be assigned.
- Prepare appointment packets for incoming service guest.
- Prepare appointment log for incoming service guest.
- Organize and maintain inventory of appointment hats for service
- Place and move service drive cones, organize their layout, and
maintain the inventory.
- Prepare the service drive for guest arrival each day, moving,
or coordinating the movement, of any vehicles left in the service
drive from the previous days business.
- Greet service guests arriving at the dealership. Locate guests
name on the appointment log and locate the appointment packet
associated with that specific guest.
- Direct the flow of guest traffic heading into the service
- Performs other duties as assigned.SPECIFIC REQUIREMENTS:1 year
experience in customer service or relevant roleAutomotive industry
experience preferredExcellent communication skillsPolite and
confident with a great deal of patienceAbility to multitask and
time-managementAptitude in resolving issues with a customer-focused
orientationHigh school diploma; degree in relevant field will be a
Keywords: Toyota Of Scranton, Scranton , Service Greeter, Other , Scranton, Pennsylvania
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