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E-Commerce Specialist

Company: Premiere Response Group
Location: Montoursville
Posted on: August 7, 2022

Job Description:

E-Commerce Specialist ALL WORK FROM HOME EQUIPMENT PROVIDED! At American Customer Care/Premiere Response, were passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live-chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment.Ratings & Reviews E-commerce Specialist:If you are skilled in e-commerce with incredible customer service and writing skills, we are looking for you to join our team! You will be responsible for helping customers by providing product and service information and resolving any issues via social and e-commerce channels.Responsibilities:Provide information about clients products and services via online channelsRespond to online reviews based on the documented criteria and response thresholdsBecome a brand ambassador and communicate in the brands voiceResearch and answer consumer questions posted to the Q&A section of various merchant sitesMaintain and update a library of approved responses for consumers interactionsIdentify and react to social trends and high priority issuesMeasure, track, and report on interaction success metricsKnowledge, Skills, and Abilities:Previous experience in customer service or a customer-focused fieldExperience with online and social media platforms (both professional and personal)Ability to craft appropriate consumer responsesAttention to detail, time management skills and exceptional initiative & follow up skillsAbility to prioritize, multitask and work independentlyPositive and professional demeanorExcellent written and verbal communication skillsEEO StatementAmerican Customer Care/Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.Why Us?We inspire and develop employees to be able to effectively empathize with our customers.We create experiences that provide promotion opportunities from within.We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture.

Keywords: Premiere Response Group, Scranton , E-Commerce Specialist, Other , Montoursville, Pennsylvania

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