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Call Center Rep- 14.50hr- 1st shift

Company: MMC Group
Location: Johnson City
Posted on: September 23, 2022

Job Description:

We are looking for a customer-oriented service representative. THIS POSITION IS LOCATED IN ENDICOTT, NY -PLEASE DO NOT APPLY IF YOU CAN NOT WORKIN ENDICOTT, NY Pay: 14.50hr Training schedule: The first day of training is Monday 8:30 am to 5 pm and then starting Tuesday and Monday through Friday 9 am to 6 pm for 4 weeks of training; 2 weeks in classroom and 2 weeks on phone (one hour lunch and two 15 minute breaks)._After training_, the regular schedule is Monday through Friday 9:30 am to 7 pm and every Saturday 8 am to 2 pm; off every Sundays and one day off during the week that will be notified during training. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degreeJob Type: Full-timePay: $14.00 - $14.50 per hourSchedule: 8 hour shift Monday to FridayWork Location: One location

Keywords: MMC Group, Scranton , Call Center Rep- 14.50hr- 1st shift, Other , Johnson City, Pennsylvania

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