Customer Care Advocate - Remote
Company: Astound Broadband Powered by RCN
Location: Wilkes Barre
Posted on: November 25, 2022
Start the New Year with a New Career at Astound -Astound
Broadband Powered by RCN, -where it is our mission to take care of
our customers and each other. - We are committed to doing what we
say we will do and always looking for ways to have fun while doing
it! - -We believe if we take good care of our employees, they will
be motivated to take fantastic care of our customers. - We are
looking for energetic, service minded, customer care professionals
who are goal oriented.
Where you will work: - This is a Work from Home opportunity! - You
can also opt to work out of the Wilkes-Barre office.
- Dedicated, private room in your home that is quiet during work
- Internet connection of 50 MB or more, which is hard-wired
(Ethernet connected) from the modem to your company PC.
- Astound will provide all computer equipment.
- Your desktop work surface must have room for 2 PC
- In the event of disruptions resulting in a poor Internet
connection or in-home disruption, you will be required to work from
the office. - Employees must live within a 60 mile commuting
distance from the Wilkes-Barre office.
- You will be required to sign a written form to acknowledge
these work-from-home requirements.
- Must have a personal cell phone to install a security
- Must be present in virtual work environment via company
provided webcam during all working hours.
- Must be meeting minimum performance achievement levels as
defined by customer care leadership.
A Day in the Life of a Customer Care Advocate:
The Customer Care Advocate position will encompass answering phones
and helping customers with billing, technical and service
questions. - In addition you will look for opportunities to
strengthen customer relationships through offering a wide array of
products and services. - We will provide you with 9 weeks of
training on enhanced customer service skills and teaching you all
about our voice/cable/modem and dial up products and services. - -
What You Bring to the Table:
Successful candidates will have a minimum of 1 year prior customer
care experience, in addition they will have either sales and/or
technical experience in a service environment. - Candidates will
have a minimum education of high school diploma and be comfortable
with computers; strong in both verbal and written communications
and the ability to multi-task easily. - These positions require
individuals who are able to function in a fast-paced sometimes
stressful environment. Successful candidates must be open to and
able to function in a changing environment and will be flexible
with working a variety of hours and days (evenings, weekends and
holidays). - -
Astound Broadband offers a robust benefit package including choices
for health, vision, life and dental insurance, retirement options
and an ample time off allowance. - -
Sound Like the career opportunity you've been waiting for? - Apply
now for immediate consideration!
TRAINING TO START - January 17, 2023
ASTOUND BROADBAND is proud to be an Equal Opportunity Employer. We
embrace, support, and thrive on each -other's differences to
maximize the experience of our teammates and our community. We are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates without regard to race, color, religion, sex, pregnancy
(including childbirth, lactation and related medical conditions),
national origin, age, physical and mental disability, marital
status, sexual orientation, gender identity, gender expression,
genetic information (including characteristics and testing),
military and veteran status, and any other characteristic protected
by applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Astound Broadband Powered by RCN, Scranton , Customer Care Advocate - Remote, Other , Wilkes Barre, Pennsylvania
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