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Contract Fulfillment Representative

Company: Clopay Corporation
Location: Mountain Top
Posted on: November 27, 2022

Job Description:

CornellCookson is a leading door and grille manufacturer with facilities in Mountain Top, PA and Goodyear, AZ. We manufacture a complete line of overhead door and closure products, designed for commercial, industrial, institutional and retail use. Discover what you're looking for through our brands' websites below. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

Summary: This position contributes to Cornell-Cookson's customer satisfaction principles by responding in multiple areas to customers inquiries and solving problems in a professional and efficient fashion. Must be capable of working competently in several positions within the organization, including but not limited to: Contract Fulfillment Rep (Rolling Steel & Sectional), RFI/Upselling and Dealer System Training. Responsibilities/Principal Duties:

  • Must be cross-trained in all Contract Fulfillment (Rolling Steel & Sectional), RFI/Upselling Strategies, and the ability to provide Dealer training on CornellCookson systems in order to assist in all areas to achieve CornellCookson goals.
  • Must be proficient in the use of all Contract Fulfillment pricing/ordering/operating systems (WebGen, Sectional WebGen (SWG), Frontier, Friedman, CRM, AS400, Word, Outlook)
  • Understanding of how the different functions of the business interface and integrate.
  • Ability to review estimates, plans and specifications with the intent to provide consultative selling techniques.
  • Maximize margins
  • Help create & implement dealer training program as well as conduct dealer training sessions
  • Review all orders for accuracy before providing to Scheduling. Investigate and resolve order discrepancies. Make necessary corrections to orders released by customers through WebGen & SWG. Issue credit memos; handle any pricing disputes.
  • Respond to emails, inquiries and phone calls in a timely manner.
  • Proven ability to develop relationships inside and outside the organization.
  • Ability to analyze complex problems, create solutions and make sound, independent decisions.
  • Effectively communicate competitor strengths, weaknesses and market trends. Recommendations to existing market strategies.
  • Enable Dealers Sales Efforts. Qualified candidates must possess the following minimum qualifications:
    • Communication/Cooperation: Must be able to develop mutually beneficial dealer relationships. High level of teamwork and interpersonal skills required. Must have excellent verbal and written communication skills.
    • Problem Solving: Ability to analyze complex problems, create solutions and make sound, independent decisions & plans. Referral to manager is available.
    • Minimum 5 years experience in a construction product related industry, preferably commercial construction estimating and/or 3 years minimum CornellCookson sales/marketing experience preferred. Sectional door experience preferred as well. Bachelor's degree preferred. High level of communication, teamwork and interpersonal skills required. Ability to read and interpret construction plans and specifications preferred. Must be highly organized and have a proven ability to work independently and maintain sound selling skills. Must have excellent verbal and written communication skills, quantitative math skills and excellent clerical skills. Ability to independently operate PC based applications for faxing, email and Windows for office applications. Basic knowledge of Cornell/Cookson product line and knowledge of WebGen/Sectional WebGen, Frontier (ERP system), AS400, CRM, Word, Excel and Outlook preferred.We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time. Equal Opportunity Employer, providing a drug-free work environment. EOE Male/Female/Disabled/Veteran - We welcome applications from Veterans and the Disabled!

Keywords: Clopay Corporation, Scranton , Contract Fulfillment Representative, Other , Mountain Top, Pennsylvania

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