Client Services Representative
Company: KPH Healthcare Services, Inc.
Posted on: January 25, 2023
For over 50 years, the HealthDirect team has been dedicated to the
unique pharmacy needs of individuals residing in Long-Term Care
(LTC) facilities such as nursing homes and assisted living
facilities, as well as correctional facilities and group homes.".
On a daily basis our team provides prescription medications,
over-the-counter products, clinical consulting services, and
specialty pharmacy services to more than 50,000 residents.
HealthDirect is a division of KPH Healthcare Services, a billion
dollar, 100% employee owned provider of pharmaceutical and
healthcare services. KPH is comprised of four divisions - Kinney
Drugs, ProAct Inc., HealthDirect and Noble Health Services. The
family of KPH Healthcare Services began with Kinney Drugs retail in
1903. All KPH family company values stem from Kinney's
long-standing commitment to trust and community-minded health
As a team, HealthDirect has achieved significant growth. Over the
past 6 years we have grown from four pharmacies in two states to 20
pharmacies across eight states. Our team has grown to over 900
employees and we are looking to add another - possibly you!
**Scope of Responsibilities:** The Client Services Representative
serves as the primary conduit between the pharmacy and the
customer. They act as the key advocate for the customer within the
overall pharmacy team providing clear, routine communication across
all channels and with major players both internally and externally.
Despite being primarily customer facing, it is imperative that the
CSR maintain their role as a member of the HealthDirect team, while
serving as a resource & advocate for their customers.
**Job Summary:** Coordinate and implement the setup and support of
all clients for all aspects of customer service, account
management, and quality assurance.
+ Establishing and cultivating strong relationships with key
stakeholders at the customer level
+ Supporting in the retention of 100% of existing business
+ Maintain current, accurate records in CRM software database, to
include customers, customer contacts, notes, emails, documents, and
all information pertaining to associated activities.
+ Responsible for oversight and coordinating on-site visits for
+ Oversee and coordinate on-site resolution of customer service
issues to clients.
+ Communicate immediately with local and corporate management any
indications that customers are at risk of contract termination, and
accompany these communications with evidence that supports those
indications, be it factual information or customer perception.
+ Interface with various external business partners as needed for
program development and problem resolution.
+ Maintain brand-aligned, active social-media accounts to drive
brand awareness and engage customers
+ Responsible for the assessment, evaluation and implementation of
technologies needed to maximize efficiencies within supervised
+ Responsible for completing all mandatory and regulatory training
+ Perform other duties as assigned
+ Required: AS Degree or Higher in Business Administration,
Marketing or related field
+ Preferred: Bachelors Degree or higher in Business Administration,
Marketing or related field and 2 to 3 years experience in account
+ Required: Experience as a Customer Service Rep
+ Preferred: 2 Years experience with Health Care and /or Account
**Special Conditions of Employment:**
+ Drug test
+ Initial and continuous exclusion and sanction/disciplinary
+ Any and all additional eligibility requirements based on the
+ Exceptional written and verbal communication skills
+ Strong PC skills including Microsoft Office
+ Extensive travel daily to interface with customers which may
include evenings, overnights, and weekends
+ Highly self-motivated and ethusiastic
+ HIPAA Privacy Course
+ HIPAA Security Course
**Management Skills Required:**
+ Customer Service: Must provide timely and accurate responses to
all business associates and customers
+ Planning: Must develop effective plans, objectives and goals that
achieve desired results in a timely manner
+ Organization: Must organize work in a systematic way, establish
clear lines of responsibility, and delegate effectively
+ Communication: Must write and speak clearly and effectively at
all levels, listen and be attentive to others
+ Decision Making: Gather, analyze data and make and/or implement
effective decisions in a timely manner
+ Technology: Must use technology to its fullest potential to
achieve department and corporate goals
**Leadership Skills Required** :
+ Leadership: Gains acceptance of ideas and accomplishes goals
through subordinates, peers and teams
+ Personnel Development: Selects, trains, coaches and develops
associates and teams for peak performance
+ Team Work: Must strengthen team performance by sharing
information, establishing guidelines and celebrating success
+ Empowerment: Demonstrates positive and active ownership of one's
responsibilities and fosters the same in others
+ Employee Relations: Provides and solicits constructive feedback,
evaluates performance and takes corrective action.
**Behavioral Traits** :
+ Intuitive/Open minded: Must be able to see opportunities, develop
and implement creative solutions to complex problems
+ Achievement Drive/Commitment: Driven to achieve goals, objectives
and results. Fosters a culture of continuous improvement
+ Positive/Supportive: Inspires and shows faith in others, builds a
positive and supportive work environment
+ Flexibility: Ability to adapt to changing business needs. To
balance multiple priorities and deliver under pressure
Connect With Us!
**Job Locations** _US-PA-Berwick_
**Posted Date** _4 hours ago_ _(11/14/2022 2:36 PM)_
**_Requisition ID_** _2022-10028_
**_# of Openings_** _1_
**_Location : Location_** _US-PA-Berwick_
Keywords: KPH Healthcare Services, Inc., Scranton , Client Services Representative, Other , Berwick, Pennsylvania
Didn't find what you're looking for? Search again!