Call Center Representative I

Company: Peoples Security Bank & Trust Company
Location: Hallstead
Posted on: January 27, 2023

Job Description:

Description:Responsible for performing various duties relating to the Call Center; abiding by company attendance policies; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.Essential Duties:

• Performs various duties relating to the Call Center as follows:
• Provides telephone support for Branch staff as well as Call Center customer support.
• Forwards telephone call to the proper individual or department in the Bank where the need can be satisfied.
• Provides direct service to the customer as appropriate, i.e., utilizes computer to determine account balance or loan balance, describes and sells products and services of the Bank, etc.
• Utilizes full range of Bank products and services to effectively maximize the Bank's relationship with customers; informs caller of products; refers customers to appropriate sales personnel; maintains current knowledge of new products.
• Researches information and/or problems and reports back to customer.
• Processes and maintains incoming returned and outgoing mail.
• Manages office supply inventory.
• Manages check ordering process and reports for Main Street Checks.
• Processes verification requests.
• Maintains awareness of various Bank functions in order to provide Call Center assistance to customers in areas of Online Services, Debit Card, and ATM support.
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
• Abides by company attendance policies and expectations by providing reliable and dependable attendance on the job.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.Requirements:Education/Training: A high school diploma or equivalent; specialized bank education/ training.Skill(s): Must demonstrate strong communication skills; moderate reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient PC skills; moderate knowledge of bank products and services; proficient manual dexterity and eye-hand coordination; visual and auditory skills.Experience: A minimum of one (1) year of banking experience normally required.Peoples Security Bank & Trust is an Equal Opportunity EmployerPI200126180

Keywords: Peoples Security Bank & Trust Company, Scranton , Call Center Representative I, Other , Hallstead, Pennsylvania