Call Center Representative I
Company: Peoples Security Bank & Trust Company
Location: Hallstead
Posted on: January 28, 2023
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Job Description:
Description:Responsible for performing various duties relating
to the Call Center; abiding by company attendance policies;
coordinating work within the department, as well as with other
departments; reporting pertinent information to the immediate
supervisor; responding to inquiries or requests for
information.Essential Duties:Performs various duties relating to
the Call Center as follows:Provides telephone support for Branch
staff as well as Call Center customer support.Forwards telephone
call to the proper individual or department in the Bank where the
need can be satisfied.Provides direct service to the customer as
appropriate, i.e., utilizes computer to determine account balance
or loan balance, describes and sells products and services of the
Bank, etc.Utilizes full range of Bank products and services to
effectively maximize the Bank's relationship with customers;
informs caller of products; refers customers to appropriate sales
personnel; maintains current knowledge of new products.Researches
information and/or problems and reports back to customer.Processes
and maintains incoming returned and outgoing mail.Manages office
supply inventory.Manages check ordering process and reports for
Main Street Checks.Processes verification requests.Maintains
awareness of various Bank functions in order to provide Call Center
assistance to customers in areas of Online Services, Debit Card,
and ATM support.Coordinates specific work tasks with other
personnel within the department as well as with other departments
in order to ensure the smooth and efficient flow of
information.Abides by company attendance policies and expectations
by providing reliable and dependable attendance on the job.Abides
by the current laws and organizational policies and procedures
designed and implemented to promote an environment which is free of
harassment and other forms of illegal discriminatory behavior in
the work place.Cooperates with, participates in, and supports the
adherence to all internal policies, procedures, and practices in
support of risk management and overall safety and soundness and the
Bank's compliance with all regulatory requirements, e.g. Community
Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit
Opportunity Act, etc.Reports pertinent information to the immediate
supervisor as requested, or according to an established schedule;
compiles information as necessary or as directed and provides data
to appropriate Bank personnel.Responds to inquiries relating to
his/her particular area, or to requests from customers, other Bank
personnel, etc., within given time frames and within established
policy.Requirements:Education/Training: A high school diploma or
equivalent; specialized bank education/ training.Skill(s): Must
demonstrate strong communication skills; moderate reading, writing,
grammar, and mathematics skills; proficient interpersonal relations
and communicative skills; proficient PC skills; moderate knowledge
of bank products and services; proficient manual dexterity and
eye-hand coordination; visual and auditory skills.Experience: A
minimum of one (1) year of banking experience normally
required.Peoples Security Bank & Trust is an Equal Opportunity
EmployerPI200126749
Keywords: Peoples Security Bank & Trust Company, Scranton , Call Center Representative I, Other , Hallstead, Pennsylvania
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