Onsite Vet Services - Phone Support

Company: Chewy
Location: Pittston
Posted on: March 20, 2023

Job Description:

*Chewy Pharmacy is hiring with starting wages up to $17.25 per hour**JOB SUMMARY:*Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team onsite in Pittston, PA! This role will entail "Wow-ing" our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication. Our Team Members are committed to providing an incredible customer and clinic experience.*Why you'll love working here:*Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members:* Competitive starting wages * Opportunity for wage increases starting after 3-months of service.* Climate-controlled environment* Employee 20% Discount Program at Chewy for all your pet needs* 401k with company matching* Referral Bonuses - $500 per referral* Team building events and company-sponsored luncheons* Career growth and promotion opportunities * Insurance eligibility on the 1st of the month* Subsidized child, adult, and pet backup care through Care.com* Discounts on many items through the LifeMart Discount platform *What You'll Do:** Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.* Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.* Complete data entry of prescriptions into Chewy healthcare software* Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.* Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.* Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal* Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts, so being detail-oriented is critical. * Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts*.**What You'll Need:** 1-2 years working in a customer or healthcare focused environment* Demonstrate excellent communication skills (written, verbal, and listening)* Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)* Operate with ownership, be a self-starter, and have a strong attention to detail* Proficiency with Microsoft Outlook* High school education or equivalent* Must be able to maintain a Pharmacy Technician License from Pennsylvania Board of Pharmacy where appropriate* Critical thinking skills* Demonstrated ability to multi-task and perform well in a face paced environment* Ability to adapt to change in accordance with the business needs of the company* Willing to work overtime as needed by the business unit* Must bring proven ability to maintain confidentiality and secure sensitive information* Must be able to pass background check* Show up for work! Come on time and be committed to be your best.*Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [CAAR@chewy.com](mailto:CAAR@chewy.com).* *If you have a question regarding your application, please contact [HR@chewy.com](mailto:HR@chewy.com).* *To access Chewy's Customer Privacy Policy, please click [here](https://www.chewy.com/app/content/privacy). To access Chewy's California CPRA Job Applicant Privacy Policy, please click [here](https://chewyinc.phenompro.com/us/en/privacy-policy).*

Keywords: Chewy, Scranton , Onsite Vet Services - Phone Support, Other , Pittston, Pennsylvania