Customer Support Assistants

Company: That's Great News
Location: Scranton
Posted on: April 24, 2024

Job Description:

We are seeking Customer Support Assistant's to join our team! You will be responsible for helping customers by providing product and service information.

Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.

Responsibilities:

Provide information about the products and services
Troubleshoot and resolve event issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team

Keywords: That's Great News, Scranton , Customer Support Assistants, Other , Scranton, Pennsylvania