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Automotive Business Development Center Representative

Company: Toyota of Scranton
Location: Scranton
Posted on: May 17, 2019

Job Description:

Automotive Business Development Center Representative Description: Toyota of Scranton one of the largest automobile dealerships in the Commonwealth of Pennsylvania is hiring! In business for 10 years, our nine time Toyota Presidents Award winning dealership, continues to grow while holding true to our values of professionalism, community focused, and integrity.We are looking for dedicated individuals to join our Automotive Business Development team. ! If you are career-focused and ready to join an organization that values its customers and employees, we want to talk to you!We offer:Market leading compensationHealth InsuranceDental InsuranceDisability InsuranceLife InsuranceWellness programs401KSummary:The Business Development Center Representative is responsible for lead management activities in support of the companys sales goals. Essential Duties and Responsibilities:Coordinates Data Mining leads to create and execute effective incentive campaigns and drive sales of our products and automotive services including new vehicles, used vehicles, finance products, service, parts, and collision.Answer ALL incoming phone calls, and schedule a sales appointment. Log ALL customer comments in dealership softwareSchedule follow-up contact if no appointment is made Confirm scheduled appointments with future Toyota of Scranton guests. Post scheduled appointments. Re-schedule no-show" guest appointments. Follow-up with sales department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed. Purify and update customer changes in database. Contact current customer base on current marketing incentives. Respond to customer website request (internet inquiries). Contact internet clients via e-mail and phone to schedule a sales appointment. Notify necessary departments to inform of appointments set. Forward ANY customers concerns to the BDC Manager and follow-up. PM19. Requirements: Job Requirements Pleasant and engaging phone etiquette Dealership experience requiredDealership Call Center experience preferredProven track record Strong record of positive Customer Satisfaction results Team-oriented Able to work 40+ hours per week Willing to work weekends Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record

Keywords: Toyota of Scranton, Scranton , Automotive Business Development Center Representative, Other , Scranton, Pennsylvania

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