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Operations Analyst

Company: Bank of America
Location: Scranton
Posted on: January 15, 2020

Job Description:

Job Description:Team member that will be responsible for monitoring AMRS, EMEA and APAC TCOP payment process flows and applications--- Follow established event management guidelines, escalate any system, application, processing problems quickly and work with the applicable support teams toward problem resolution.--- Understand that decisions made may impact multiple product lines, customers and associates.--- Follow established event management guidelines, escalate any system application problems quickly to facilitate efficient problem resolution.--- Must be able to effectively interact with all levels of management and business partners--- Must be able to effectively represent TCOP during project meetings, system/application incidents, project UAT, DR and VT activities, clearing contingency tests, site rotations and weekend certifications.--- Completes daily & monthly logs and reports of all non routine activities performed during the day and incidents supported. --- In-depth understanding of Global Payment Operation's processes and impact that our work has on clients and other divisions within the company is preferred. (knowledge can be acquired through increasingly responsible operations analysis work).--- The ability to work with and manage relationships with team members located in multiple sites and regions.--- Excellent verbal and written communication skills a must.--- Must be able to work weekends and holidays to support a 24x7x365 staffing schedule.--- Participate in procedure reviews and updates annually and as needed depending on application / process changes resulting from multiple application releases. Required Skills --- PC literate with the ability to use multiple Wire Transfer and ACH applications.--- Ability to multitask with competing priorities.---Ability to learn processes for monitoring networks and wire applications.--- Excellent decisions making capabilities.--- Ability to work with all levels of management.--- Excellent verbal and written communication skills as well as customer service skills.--- Ability to cover other shifts in an emergency for coverage purposes Desired Skills --- Knowledge of end to end payment flows for Fed and ACH clearings--- Experience of working with associates in multiple sites and regions--- Experience of being a contributor on key strategic projectsShift:2nd shift (United States of America)Hours Per Week: 40 - provided by Dice

Keywords: Bank of America, Scranton , Operations Analyst, Professions , Scranton, Pennsylvania

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