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Professional Services Consultant

Company: MindTickle
Location: Walton
Posted on: February 24, 2021

Job Description:

We are looking for bright, curious, customer-focused implementation consultants who are motivated by helping customers achieve success. This position provides the opportunity to work with some of the smartest individuals from both MindTickle and our customers, who work in fast-growing companies across a variety of industries.
Our PS Consultants are MindTickle experts who are responsible for the successful onboarding and deployment of our SaaS platform. Their job is to accelerate customer time to value and ensure customer KPIs and goals are achieved.
PS Consultants leverage their extensive MindTickle product knowledge, best practices, and implementation experience, and a solid understanding of sales enablement to advise and guide customers during platform onboarding and program launches. They also act as project managers, working proactively to keep launch planning on schedule and ensuring that all milestones are met.
PS Consultants are also responsible for preparing the customer's team to successfully manage MindTickle. This includes enabling the people (Program Manager, MindTickle Admins, Content Authors) and putting in place the processes required to move forward successfully and independently.
Client Relationship

  • PS Consultants are internal subject matter experts who participate in knowledge sharing through the development of tools, templates, and cross-functional enablement. Work with customer stakeholders to develop, execute, optimize, and assess enablement programs
  • Build trusted relationships with customer stakeholders
  • Guide stakeholders on how to use performance data to identify knowledge or skill gaps across their teams
  • Recommend enablement strategy and KPIs to key stakeholders
    Implementation & Sales Enablement Program Guidance
    • Manage customer onboarding to ensure quick time to value, a successful deployment that meets enablement/program goals and a positive user experience
    • Create and manage the implementation and program launch plans in collaboration with customer stakeholders and in accordance with their purchased services package(s)Run project kick-off, define implementation plan, consult on post-launch activities, and facilitate project review meetings
    • Advise on configuration for the MindTickle platform, including user administration, content organization, reports, and analytics
    • Oversee integrations to ensure they are delivered on time and meet the customer needs
    • Deliver platform training for Program Managers, MindTickle Administrator(s), and Content Authors
    • Provide recommendations on communication and change management strategy for program adoption
    • Deliver strategic guidance and planning workshops to customer stakeholders
    • Share best practices related to content creation for sales enablement programs
    • Work collaboratively with cross-functional account teams
    • Perform customer platform audits to provide recommendations
      Knowledge Sharing
      • Participate in cross-functional enablement and knowledge sharing Serve as an internal liaison between sales, marketing, and product teams on customer use cases and feedback
      • Participate and share industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience
      • Provide input on process improvements within the Customer Success organization
        • 5-10 years of enterprise platform implementation experience with Fortune 100 customers.
        • 2-4 years of B2B experience managing large-scale or global deployments.
        • Experience as a "power user" on a SaaS, enterprise software platform.
        • Comfortable with analytics and 1-2 years of experience working with data-driven dashboards and reports.
        • Outstanding professional services skills (training, project management, software implementations).
        • Outstanding customer management skills (communications, problem-solving, proactive support).
        • Excellent writing and verbal communication skills.
        • Experience working within a fast-paced and hyper-growth environment.
        • Personable and collaborative with a track record of working successfully across teams.
        • Sales enablement experience is a big plus.

Keywords: MindTickle, Scranton , Professional Services Consultant, Professions , Walton, Pennsylvania

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