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HELP DESK ANALYST

Company: Kelly Services
Location: Wilkes Barre
Posted on: April 9, 2021

Job Description:

BH:----3355240--*** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS ***--NO C2C--***-- REMOTE / On-site blend--***----Our Client is expanding and currently seeks aHELP DESK ANALYSTFor a 6 month+--assignment with possible extensions!!LOCATION:--Jenkins Township, PennsylvaniaPosition is currently remote, but may--report to the office once safe to do so.Leverage your HELP DESK and CUSTOMER SERVICE--skillsto help take your career with our Client tothe "Next Level" for--2021--and beyond!--------Shift:-- Days-- --(willing to work other shifts when necessary)Our Client is seeking a Help Desk Analyst to become part their fast-paced Help Desk team--resolving--technical problems and answering queries that originate by telephone, chat, or--e-mail.Roles and Responsibilities:--- The Help Desk Analyst resolves issues surrounding computer hardware, software, network, and--telecommunications systems--while demonstrating expertise in customer service and technical--knowledge.--- Records, maintains and updates records in the Incident Management system.--- Performs analysis of problems and assist with corrective action to restore functionality, and works--with technical, customer--service or development staff to resolve recurring problems and issues with--applications and/or products.-- ----- Documents and submits problem resolutions to the knowledge database to assist other Help Desk--personnel with problem--resolutions.-----Assist in the maintenance of publications electronically in a Siebel desktop application.-----Ability to install/deploy Windows-based computers.-----Working knowledge of Microsoft suite of products including Word, Excel, Access and PowerPoint.-----Knowledge of Internet Explorer software usage and configuration.-----Strong knowledge of Siebel desktop application preferred.-----Bilingual proficiency highly preferred.-----Ability to occasionally travel for application maintenance training or the implementation of newSites.-----Ability to lift up to 35 pounds perhaps once or twice daily.-----Ability to work off-shift as necessary.---Basic Qualifications:--- Fundamental understanding of Systems and Networking basics.--- Must possess excellent verbal and written communication skills.--- Must be customer and detail oriented and possess good decision-making ability.--- Strong troubleshooting abilities are a must.--- Knowledge and understanding of customer service techniques.Educational Qualifications:--- Minimum of a High School Diploma (or equivalent).----Important information:

  • There is no per diem with this position
  • There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
  • MUST be able to work without sponsorship or VISA transfer for this position.Why Kelly--?By partnering with Kelly IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Scranton , HELP DESK ANALYST, Professions , Wilkes Barre, Pennsylvania

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