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Senior Service Technician

Company: Modine Manufacturing Company
Location: Scranton
Posted on: April 10, 2021

Job Description:

Job Description
Provide post-sale field technical support to Modine Building HVAC customers and channel partners. This will include product start-ups, warranty, quality, application and service issues. Feed relevant information back to the business and implement corrective action based on data analysis to reduce future service issues.

KEY RESPONSIBILITIES :

  • As a Modine ambassador, travel to customer installation sites to investigate, troubleshoot, identify, and correct product and application problems. Train equipment owner personnel on proper maintenance schedules and procedures. Provide start-up, technical and service support and document all details of installation and application in appropriate systems ( 80 %)
  • Communicate with customers and channel partners to determine root cause of product problems and recommend corrective action. Capture all information related to quality, warranty, service, installation and application of Modine products in contact reporting system ( 10 %)
  • Analyze field service concerns, warranty and return goods claims and recommend corrective action or propose design improvements as appropriate
  • Employ Modine's MOS/MPS principles toward constant process improvement initiatives
  • Participate in the preparation and presentation of service training programs to sales representatives, distributors, engineers and contractors
  • Mentoring of other technicians.
  • Other duties as assigned ESSENTIAL QUALIFICATIONS :
    • Exceptional ability to work effectively with limited supervision
    • Mechanical aptitude with minimum of five years product reliability or service experience
    • Extensive HVAC technical and product knowledge. Experience with servicing and maintaining chillers is a plus.
    • Sound judgment to resolve product and application issues
    • Diplomacy, strong negotiation skills and ability to maintain composure under pressure
    • Strong electrical and HVAC troubleshooting and problem solving skills
    • Comfort in being the 'face of Modine' while interacting with customers
    • Solid math and computer skills, including Office Suite of products - or aptitude to pick up quickly
    • Familiarity with drawings, wiring diagrams and bills of material
    • Ability to obtain EPA refrigerant handling certification, universal certification preferred
    • Clean driver's license REQUIREMENTS :
      • Physical Requirements :
        • FIELD SERVICE ( 80 %)
          • Standing (for long periods), walking, climbing ladders and stairs, lifting (up to 75 pounds- multiple times during shift), carrying, bending, crawling, reaching
          • Sitting, Driving for prolonged periods
          • OFFICE ( 10 %):
            • Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use; occasional stressful situations
            • Work environment :
              • FIELD SERVICE ( 80 %)
                • Outdoor temperatures (above 100 degrees; below 32 degrees F), walking on slippery or uneven surfaces, climbing ladders, working off elevated surfaces, some after-hours activity
                • OFFICE ( 10 %):
                  • Work primarily in a climate controlled environment with minimal safety/health hazard potential EDUCATION REQUIREMENTS :
                    Minimum 2 year technical degree plus 3-5 years applicable field experience or 5-7 years applicable field experience.

                    TRAVEL :
                    75-85% (including land and air travel). Will require frequent trips and multiple nights away from home

                    All California applicants please click here

                    Modine is an Equal Opportunity Employer and Welcomes all Qualified Applicants!
                    EOE/Minorities/Females/Vet/Disability

                    Modine provides a competitive benefit package, including paid vacation, sick leave, 401(k), health, dental, vision, life insurance, flexible spending benefits, tuition reimbursement, Health Savings Account, and much more.

                    Job Requirements: KEY RESPONSIBILITIES :
                    • As a Modine ambassador, travel to customer installation sites to investigate, troubleshoot, identify, and correct product and application problems. Train equipment owner personnel on proper maintenance schedules and procedures. Provide start-up, technical and service support and document all details of installation and application in appropriate systems (80%)
                    • Communicate with customers and channel partners to determine root cause of product problems and recommend corrective action. Capture all information related to quality, warranty, service, installation and application of Modine products in contact reporting system (10%)
                    • Analyze field service concerns, warranty and return goods claims and recommend corrective action or propose design improvements as appropriate
                    • Employ Modine's MOS/MPS principles toward constant process improvement initiatives
                    • Participate in the preparation and presentation of service training programs to sales representatives, distributors, engineers and contractors
                    • Mentoring of other technicians.
                    • Other duties as assigned

Keywords: Modine Manufacturing Company, Scranton , Senior Service Technician, Professions , Scranton, Pennsylvania

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