Customer Service Representative

Company: The AZEK Company
Location: Scranton
Posted on: August 27, 2020

Job Description:

POSITION SUMMARY

Primarily responsible for responding to inbound customer calls and providing effective customer service by utilizing excellent, in-depth knowledge of company products and programs. Process orders for literature and product samples, and complete web sites changes as requested.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable

Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

--- Maintains professional interaction with customers to ensure overall customer satisfaction.

--- Answers questions from customers and provides information as needed.

--- Process samples and literature fulfillment requests.

--- Maintain up to date knowledge of products and programs.

--- Provide timely feedback to the Customer Service Manager regarding product failures or customer concerns.

--- Refer unresolved customer grievences to the Customer Service Manager for further investigation and resolution.

--- Assist the Senior Customer Service Representative in administrative functions related to claims processing.

--- Assist with order entry duties as needed including but not limited to; order verification, confirmation processing, and updating

shipping calendars.

--- Assist/perform miscellaneous administrative duties as needed for Sales and Service Management Team.

--- Performs other assignments as directed.

POSITION QUALIFICATIONS

SKILLS& ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: 2 plus years of experience

Computer Skills: Must be proficient in Microsoft Office applications.

Competency Statement(s)

--- Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the workplace. Ability to

quickly and accurately grasp the essentials of a variety of business disciplines in order to provide improvements to the

processes they entail.

--- Attention to Detail - Being meticulous about detail and thorough in completing work tasks.

--- Communication - The ability to communicate effectively with others both orally and in writing.

--- Goal Oriented - Ability to establish proper goals and to meet/exceed during a specified timeline.

--- Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to

get things done.

--- Integrity - Complete transparency and openness. Trustworthy, forthright and honest.

--- Teamwork - Communicating and working together to serve our customers.

--- Accountability - Ability to accept responsibility and account for his/her actions.

--- Accuracy - Ability to perform work accurately and thoroughly.

--- Ambition - The drive to achieve personal advancement.

--- Communication, Oral - Ability to communicate effectively with others using the spoken word.

--- Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Keywords: The AZEK Company, Scranton , Customer Service Representative, Sales , Scranton, Pennsylvania