Guest Service Agent - Part Time
Company: Cove Haven Resort
Location: Lakeville
Posted on: August 7, 2022
|
|
|
Job Description:
Cove Haven Resort is searching for a Confident, Enthusiastic,
and Dedicated Guest Service Agent at the Illustious Couples Resort
located in Lakeville, PA. The ideal candidate will demonstrate to
have a commitment to service, and have one to two years of
experience in Customer Service. Candidates should also some some
experience in the Hospitality Industry. The ideal candidate will
put pride in their work, be reliable, and be friendly and
professional at all times.
Due to the cyclical nature of the hospitality industry, employees
may be required to work varying schedules to reflect the business
needs of the hotel.
Ways to apply:
-Apply online at our Career Website at
www.covepoconoresorts.com/careers
-Stop by and apply in person at 194 Lakeview Drive Lakeville PA
18438
Principal Responsibilities:
Greets and registers guests, providing prompt and courteous
service. Checks guests out of the hotel. Resolves guest challenges
throughout their stay in our hotel. Upgrades guests as required.
Promotes hotel services, amenities, and upsells products to the
guests.
Essential Functions:
-Completes the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Makes
appropriate selection of rooms based on guest needs. Codes
electronic keys. Non-verbally confirms the room number and rate.
Promotes and administers guest loyalty program for arriving guests.
Ensures guest knows location of room, and arranges for team member
to accompany guest to room. Provides welcome packet containing room
keys, tokens of our appreciation, gifts, etc. to guest.
-Ensures rooms and services are correctly accounted for within
guest statement. Properly accounts for ser ices provided by the
hotel. Assists guests with check out payments or changes. Accepts
and records vouchers, credit, traveler's checks, and other forms of
payment. Converts foreign currency at current posted rates.
-Greets customers immediately with a friendly and sincere welcome.
Uses a positive and clear speaking voice, listens to understands
requests, responds with appropriate actions and provides accurate
information such as outlet hours, special VIP programs, events,
etc.
-Receives special requests from guests, and responds appropriately
or forwards requests to appropriate team members for decisions and
actions.
-Promptly answers the telephone and email inquiries. Inputs
messages into the computer and advises other team members of
special guest needs. Retrieves messages and communicates the
content to the guest. Retrieves mail, packages and facsimiles or
other special items for customers as requested.
-Fields guest complaints, conducting thorough research to develop
the most effective solutions and negotiates results. Listens and
extends assistance in order to resolve problems such as price
conflicts, insufficient hearting or air conditioning, etc. Remains
calm and alert, especially during emergency situations and heavy
hotel activity. Plans and implements detailed steps by using
experienced judgment and discretion.
Supportive Functions:
In addition to the performance of the essential functions, this
position maybe required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the supervisor based upon the
particular requirements of the company.
-Summon Bell Services team member to escort guests to/from their
rooms, as appropriate.
-Provide safety deposit boxes for guest by escorting them to the
vault, pulling the box from the vault, and carrying it to the
guest.
-Operate various office machines and property management
system.
The Guest Service Agent Reports directly to the Guest Service
Manager.
Requirements:
Education
High School graduate or equivalent required.
Four year college degree preferred with emphasis on foreign
languages.
Experience
One to two years of prior guest service experience are preferred.
Prior hospitality experience is also preferred.
Licenses or Certificates
None.
Grooming
All team members must maintain a neat, clean and well-groomed
appearance (specific standards available).
Other
Additional language ability preferred.
Candidates selected for further consideration will be contacted
within two weeks of the closing date of this ad, but no later than
08/31/2022.
We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected
veteran status.
Keywords: Cove Haven Resort, Scranton , Guest Service Agent - Part Time, Sales , Lakeville, Pennsylvania
|
Click
here to apply!
|
