General Manager

Company: Arlo Hotels
Location: New York
Posted on: April 28, 2025

Job Description:

Arlo Williamsburg is now seeking a dynamic General Manager. In the lifestyle hospitality industry, people make the difference. is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo, we ask all our team members to be themselves and embrace it! Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.SUMMARY DESCRIPTION:The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. This position focuses on preparing budgets, strategizing, planning, organizing, and directing all hotel services, including all front-of-house and back-of-house operations, while embodying the culture of Arlo Hotels.RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in various situations.
• Displays honesty & integrity.
• Communicates effectively to staff using development reviews, training, departmental orientation, and monthly meetings.
• Motivates, inspires, and develops team members.
• Creates preventive maintenance programs for consistency of the product.
• Ensures a safe work environment.
• Is an inspirational leader able to motivate team members to be engaged in serving others, always seeking opportunities.
• Builds strong partnerships with internal customers and outside vendors.SPECIFIC DUTIES:
  • Possesses excellent communication and leadership skills; is a creative problem solver with team members and third-party partners.
  • Embodies the values of Arlo and is culture-driven in performance.
  • Monitors hotel performance through guest satisfaction systems and financial reports.
  • Proactively initiates actions to stay aligned with budgets and goals.
  • Works directly with the Corporate Director of Operations and Asset Manager on forecasting and budgets.
  • Is a proactive, self-starter who works well independently and in a team.
  • Comfortable being a change agent and creating a welcoming environment.
  • Confident, able to think clearly under pressure.
  • Loves negotiating and creating win-win situations for customers, owners, partners, and the team.
  • Oversees and directs daily hotel operations.
  • Coordinates daily with Food & Beverage and Events Directors to ensure seamless service.
  • Implements and maintains a service and management philosophy as a standard for departments.
  • Designs and implements training to exceed service and operational standards.
  • Develops strategies with the Asset Manager to maximize revenue and manage costs.
  • Develops and directs departmental managers and supervisors to ensure guest and employee satisfaction efficiently.
  • Leads safety initiatives and security provisions.
  • Assists in protecting hotel assets through maintenance, security, housekeeping, and capital budgeting.REQUIREMENTS:
    • 5-8 years of experience as an Assistant General Manager or Director of Operations in lifestyle, full-service hotels; New York experience is a plus.
    • Extensive experience in hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Engineering, and Food & Beverage.
    • Experience managing in-house Food & Beverage departments.
    • Proven success in designing and implementing service standards that improve guest and employee satisfaction.
    • Experience managing third-party or leased space arrangements.
    • Strong financial skills to drive revenue and control expenses.
    • Excellent professional communication skills with guests and staff.Salary Range: $200,000 - $225,000 per annum
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Keywords: Arlo Hotels, Scranton , General Manager, Executive , New York, Pennsylvania